Tell them to refer to the slide number when keeping notes so that later they can match their notes with the appropriate slide. - 1 years in systems (10 yrs Chevron - biz partner, systems analyst - always developing software solutions of varying scales  -  8 years independent consulting predominantly in the area of OO Analysis & Design, requirements gathering and analysis, facilitator and mentor -I went back to basics to determine how to ensure that we were solving the right problem

Have a good attitude when you sense a problem

Ask individuals if their company offers approaches or if they as individual have ways of solving problems. Kepner - Tregoe - Decision Analysis; Potential Problems Analysis; Situation Analysis Coca Cola - Bujake, 1969 - 4 step process designed to stimulate creative thinking in the area of new product development.

Charles Franklin Kettering invented the first electrical ignition system and the self-starter for automobile engines and the first practical engine-driven generator. Born in an Ohio farmhouse, Kettering graduated from Ohio State University in 1904 as an engineer then joined the National Cash Register Company, where he oversaw development of the electrically operated cash register, among other products. In 1909 he left NCR and, with businessman Edward A. Deeds, set up the Dayton Engineering Laboratories Company or Delco, where he invented his most significant engine devices. Kettering's engine-driven generator, named the 'Delco,' provided electricity on millions of farms. In 1916 Kettering sold his company to General Motors. At G.M. he set up and directed a central research laboratory and stayed for 31 years, until his retirement in 1947. The lab developed the lightweight diesel engine that made the diesel locomotive possible, the refrigerant Freon, four-wheel brakes, safety glass, and many other items. Kettering was the holder of some 140 patents. Along with G.M. President Alfred Sloan, he established the Sloan-Kettering Institute for Cancer Research.

Remember, one way we could’ve gotten to the point would’ve been to search for the purpose for solving the problem. In this case, this purposes may have been two-fold:

Make a bunch of copies of this.

Goldratt contends that there’s only one constraint in a system at any given time.

..of which we’ll discuss the first two.