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•Back to the intention of the company’s
requirements and the system’s requirements:
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•I always see “Maximize Customer Satisfaction
and Share value.
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•I always chuckle at this meat and potatoes
answer – since I know that that organization’s processes and support systems
are not positioned to meet the mission.
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•Also, in my experience, there is too little
consideration of what the measures are for these statements. An if there are
measures, no clear plan for achieving them.
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