usecase: UC8_Deliver Call to Endpoint (ScreenPop)
public usecase: UC8_Deliver Call to Endpoint (ScreenPop)
Author: Steven Marcus
Project: Phase: 1.0; Status: Proposed; Version: 1.0; Complexity: 1
Dates: Created: 10/7/2004 9:32:33 AM; Modified: 12/14/2004 5:02:55 AM;
Flags: Active: false; IsRoot: false; IsLeaf: false;
Extension Points:
UUID: {AB285F93-1B86-4503-AE28-817E561DE4E2}
Desc: The goal of this use case is to deliver all relevant call information to the appropriate endpoint.

The intention of this use case is to demonstrate Unsolicited Device Messages.
 

Goto: Tagged Values, Constraints, Scenarios

See also: UC8_Deliver Call to Endpoint Activity

Appears in: Call Management Activities, Release 2

Connections
 
UC8_Deliver Call to Endpoint (ScreenPop) Tagged Values
Tag Value Notes
Role Caller
 
UC8_Deliver Call to Endpoint (ScreenPop) Constraint
Constraint Type Status Detail
Incoming call detail from Switch. Pre-condition Approved Formerly we had: Client is logged onto CTI.
Success Guarantee1: Updated Activity. Post-condition Approved
Success Guarantee2: Info is delivered to endpoint Post-condition Approved
Failure Guarantee1: Updated Activity. Post-condition Approved
Failure Guarantee2: Info is discarded. Post-condition Approved
 
UC8_Deliver Call to Endpoint (ScreenPop) Scenarios
Scenario Type Detail
1) Get Event Notification Basic Path
2) Get Destination Detail Basic Path
3) Get Customer Detail Basic Path
4) Get Station Detail Basic Path
5) Get Agent Detail Basic Path
6) Get Call Queue Detail Basic Path
7) Format Message to Client Basic Path
8) Deliver Formatted Message to Client Basic Path
 
usecase: UC8_Deliver Call to Endpoint (ScreenPop)