Draft V1.0 ©2000 Marcus Software Designs, Inc.
18
Enablers
•An Enabler enables us to
be good at something. This enabler is
the name of the process that ensures we meet the CSF. In the above example, the enablers may be:
-Prospect Identification Process
-Provider
Management Process
•These are the names of
the enabler functions whose purposes are
to ensure that we are “good at” the CSF or CSFs to which they are associated. Enablers are often associated with several CSFs and, indirectly, associated
with one or more Objectives.
•Without naming the
enabler we have no focus for understanding
the process we must analyze and design to be successful.