Draft V1.0 ©2000 Marcus Software Designs, Inc.
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Critical Success Factors
•Critical Success Factors (CSFs) are those things that ‘we need to do well’ in order to achieve the objective.
•CSFs can be shared
(networked) to more than one objective.
Often, this is a good indication of what you should focus on, that is, when an CSF affects many objectives, one should pay particular attention to that
CSF.
•Without CSFs we do not know what we need to be able to do
well in order to achieve our
objective(s). That is, we do not have the
tools to be able to control and measure success.