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Enablers
zAn Enabler enables us to be good at something. This enabler is the name of the process that ensures we meet the CSF. In the above example, the enablers may be:
¨-Prospect Identification Process
x-Vendor Management Process
zThese are the names of the enabler functions whose purposes are to ensure that we are “good at” the CSF or CSFs to which they are associated. Enablers are often associated with several CSFs and, indirectly, associated with one or more Objectives.
zWithout naming the enabler we have no focus for understanding the process we must analyze and design to be successful.