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Critical Success Factors
zCritical Success Factors (CSFs) are those things that ‘we need to do well’ in order to achieve the objective.
zCSFs can be shared (networked) to more than one objective. Often, this is a good indication of what you should focus on, that is, when an CSF affects many objectives, one should pay particular attention to that CSF.
zWithout CSFs we do not know what we need to be able to do well in order to achieve our objective(s). That is, we do not have the tools to be able to control and measure success.