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Business Process
(Re)Engineering Summary
Process improvement/innovation is constrained more by
people and their policies rather than by
technology.
Facilitated
discussions bring people together to achieve goals.
Test your
assumptions.
Resolve conflicts by
applying the right tool, e.g. TOC.
Ensure that you have a
map and clear idea of why you are trying to improve or innovate by developing the context for the
process.
Success depends on the ability of the stakeholders and participants to collaborate.
The collaboration is
achieved by managing everyone's expectations.