8
BPR Concepts –
Technological Constraints
•Technological constraints include:
–Ability to retool infrastructure (hardware/software/communications)
–Train knowledge workers
–Train software engineers
•However, technological constraints find themselves masked as business policies.
–For example, “a Vendor can have only two addresses” – this business policy is the result of an old technology constraint that only allowed two seventy-two byte punch-cards in 1968. Every new version of the application built from 1968 until the present only allowed two addresses.