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BPR –Tools
and Techniques
•Theory of
Constraints
–Throughout the “as is”
and “as desired” activity determine the ‘bottlenecks’
or problem areas and use the TOC tools such as the “evaporating cloud” to resolve the conflicts.
•Simulation
–Through story-boards,
“test” the effectiveness of the candidate “as desired” process or processes.
•Role Playing
–Individuals assume various stakeholder and participant roles and simulate collaborations, conversations, and workflow
hand-offs to detect potential
flaws.