18
BPR Methods
–Determine “As Is”
Capture “Process As
Is”
•Small group of subject
matter experts collaborate in a facilitated
workshops to collect and document high-level and several “special-case” lower level process flows
using Rummler/Brache diagrams.
•Develop Stakeholder /
Expectation matrix.
•Determine bottlenecks
on process flows.
•Determine
contradictions on Expectation matrix.